Privacy Policy

Fjordland Tours AS is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and Norwegian personal data legislation.

3.1 Data Controller

Fjordland Tours AS acts as the data controller for all personal data collected in connection with our services. Our contact details are provided at the end of this section.

3.2 Information We Collect

We may collect and process the following categories of personal data:

Full name
Email address
Phone number
Nationality and passport information where required
Booking details and tour preferences
Emergency contact information
Special requests, dietary requirements, or accessibility needs
Payment information (processed securely by our payment provider)

3.3 Purpose and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis
Managing bookings and tour reservations	Performance of contract
Communicating booking confirmations and updates	Performance of contract
Ensuring guest safety during tours	Legitimate interest
Meeting legal and regulatory requirements	Legal obligation
Marketing and promotional communications (with consent)	Consent

3.4 Payment Security

Payments are processed through secure, PCI-compliant third-party payment providers. Fjordland Tours AS does not store, process, or have access to full payment card details at any time.

3.5 Data Sharing

We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

Tour guides and drivers involved in delivering your tour
Hotels, accommodation providers, and transport operators where applicable
Payment processing providers
Norwegian public authorities or law enforcement agencies where required by law

We do not sell, rent, or otherwise disclose your personal data to third parties for commercial purposes.

3.6 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Norwegian and EU law. Booking records are typically retained for a minimum of five years in accordance with Norwegian accounting legislation.

3.7 Your Rights Under GDPR

As a data subject, you have the following rights in relation to your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your data where applicable and where no legal obligation requires us to retain it
Right to restrict processing — you may request that we limit how we use your data in certain circumstances
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

3.8 Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with Datatilsynet, the Norwegian Data Protection Authority, at www.datatilsynet.no.

3.9 Changes to This Policy

Fjordland Tours AS reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to guests and published on our website with an updated effective date.

3.10 Contact

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact us:

Company	Fjordland Tours AS
Location	Stavanger, Norway
Email	info@fjordlandtours.no
Website	www.fjordlandtours.no

Fjordland Tours AS — Stavanger, Norway